Title: List at least six requirements to create effective communication between the EMD and a caller.
Course: Emergency Medical Telecommunications (14055-V) > Section: Understanding Legal and Liability Issues

Definition should include

- the concept of empathy vs. sympathy
- respect
- courtesy
- effective listening
- perception and barriers
- reassurance of service
- clarity of consciousness
- adaptability.

Process/Skill Questions:

- What are the benefits of effective listening during an emergency call?
- What does it mean to "own your own feelings" during a call?