Title: Describe how to handle special situations that can occur during a call.
Course: Emergency Medical Telecommunications (14055-V) > Section: Understanding Legal and Liability Issues

Description should include

- simultaneous emergencies
- trauma cases
- dead-on-arrival cases
- a hysterical/distraught caller
- a caller whose first language is not English
- a caller who is speech- or  hearing-impaired
- suicidal caller
- child or elderly caller
- caller with special needs
- active threats
- duplicate calls on the same incident.

Process/Skill Questions:

- What tools and communication techniques can assist with a hysterical/distraught caller?
- What tools are available to assist with speech- or hearing-impaired callers?
- What is the hysteria threshold?
- What communication techniques can assist callers with special needs?