Title: List the basic requirements for being a successful dispatcher.
Course: Emergency Medical Telecommunications (14055-V) > Section: Introducing Emergency Medical Dispatcher Roles and Responsibilities

List should include

- expressing a desire to help callers
- treating callers with respect and compassion
- gathering necessary and required information for proper dispatch
- providing callers with pre-arrival instructions while maintaining control of the call in a calm manner
- maintaining confidentiality of information received
- demonstrating a mastery of the skills, philosophy, and knowledge of an EMD
- demonstrating a working knowledge of the local EMS system and its capabilities
- using speech that is clear and concise
- ensuring that oral and written responses are accurate
- asking the caller concise and to-the-point questions that do not include jargon or difficult terms.

Process/Skill Questions:

- What are your responsibilities as an EMD?
- How would you describe a successful EMD?
- What characteristics should a successful EMD have?
- What things would a successful EMD do or not do?