Title: Describe call-handling equipment in a communications center.
Course: Emergency Medical Telecommunications (14055-V) > Section: Exploring 911 Technology

Description should include

- phone system
- computer-aided dispatch
- mapping
- emerging technology software
- radio communication systems
- telematics and multimedia
- Next Generation 911 (NG911)
- Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP).

Process/Skill Questions:

- What form needs to be completed to pull a recording?
- What is the primary purpose for computer-aided dispatch?
- What are different ways a 911 center can receive a call?
- How can a map be a resource while acting as an EMD?