Title: List the strategies that aid EMDs in delivering effective medical instructions by telephone.
Course: Emergency Medical Telecommunications (14055-V) > Section: Understanding Legal and Liability Issues

List should include

- keep the Emergency Medical Dispatch Protocol Reference System close at hand
- follow protocol cards directly, word-for-word, in a clear voice
- obtain the phone number from the caller reporting the emergency (You may receive a call from another agency if you work for an agency where public safety dispatchers are not located in the same facility.).

Process/Skill Questions:

- What additional strategies might improve the delivery of the instructions?
- Where on the Guidecards will the EMD find the questions to ask the caller?
- What critical information will be gathered in the initial survey questions?