Title: Emergency Medical Telecommunications (14055-V)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem-solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Introducing Emergency Medical Dispatcher Roles and Responsibilities
  Explain the functions of the emergency medical dispatcher (EMD).
  List the basic requirements for being a successful dispatcher.
  Explain the three phases of the dispatch function.
  Describe the local EMS system.
Understanding Legal and Liability Issues
  Identify legal and liability issues that the EMD faces at state and national levels.
  Define legal and ethical terms related to the EMD profession.
  Identify strategies to avoid litigation.
  Describe negligence and how courts determine negligence.
  Define standard of care.
  Explain issues that surround confidentiality.
  (Optional) Describe medical concepts that relate to the emergency medical telecommunications function.
  (Optional) Describe the seven systems of the body.
  Describe life-threatening conditions.
  Define shock.
  (Optional) Describe methods of dealing with bleeding patients who are in shock.
  Describe the levels of consciousness and how to determine them.
  (Optional) Describe the points of vital signs.
  Describe telephone techniques for obtaining information from a caller.
  Describe the interpersonal qualities and attitudes that the EMD is required to show with each call.
  List the priorities of the essential items of information that the EMD must obtain from each caller who requests EMS assistance.
  Describe how to handle special situations that can occur during a call.
  List at least six requirements to create effective communication between the EMD and a caller.
  List the strategies that aid EMDs in delivering effective medical instructions by telephone.
  Describe the purpose of the Emergency Medical Dispatch Protocol Reference System (EMDPRS).
  Document essential information from a caller in the correct priority sequence.
Determining Resource Allocation
  Describe the resources available in the local EMS system.
  Determine the appropriate resources to be allocated.
  Identify actions to be taken in situations that require a hazmat response.
Introducing the Emergency Medical Dispatch Protocol Reference System (EMDPRS)
  Identify the three types of protocols within the EMDPRS.
  Describe the difference in content among the three types of protocols within the EMDPRS.
  Describe the types of information gathered for each of the types of protocols within an EMDPRS.
Introducing the 32 Chief Call Types
  Describe the specific information for animal bites.
  Describe the specific information for assault/sexual assault (traumatic incident type).
  Describe the specific information for burns.
  Describe the specific information for eye problems/injuries.
  Describe the specific information for a fall victim.
  Describe the specific information for bleeding.
  Describe the specific information for industrial accidents (traumatic incident type).
  Describe the specific information for a stabbing/gunshot victim.
  Describe the specific information for traumatic injuries.
  Describe the specific information for vehicle-related injuries.
  Describe the specific information for abdominal pain.
  Describe the specific information for allergies/sting.
  Describe the specific information for back pain.
  Describe the specific information for breathing problems.
  Describe the specific information for chest pain.
  Describe the specific information for convulsions/seizures.
  Describe the specific information for diabetic problems.
  Describe the specific information for headache.
  Describe the specific information for heart problems.
  Describe the specific information for ingestions/poisons/overdoses.
  Describe the specific information for psychiatric/behavioral problems.
  Describe the specific information for a sick person.
  Describe the specific information for a stroke/cerebrovascular accident (CVA).
  Describe the specific information for an unknown/person down.
  Describe the specific information for inhalation/hazmat/carbon monoxide.
  Describe the specific information for cardiac arrest.
  Describe the specific information for choking.
  Describe the specific information for drowning.
  Describe the specific information for electrocution.
  Describe the specific information for pregnancy/childbirth.
  Describe the specific information for an unconscious/fainting victim.
  Describe the specific information for heat/cold exposure.
Dealing with Behavioral Health Callers
  Describe the Marcus-David Peters Act.
  Describe de-escalation techniques.
  Recognize the signs of behavioral health crisis in callers.
Exploring 911 Technology
  Describe call-handling equipment in a communications center.
  (Optional) Describe additional resources.
Exploring Requirements of Quality Assurance, Certification, and Recertification
  Describe the importance of quality assurance.
  Explain common certification requirements for employment.
  Explain recertification requirements.
  Explain how certification can be revoked or suspended.
Managing Stress in the Dispatcher Environment
  Describe stress in public safety communication.
  Describe common terms associated with stress.
  Describe strategies for reducing stress.
  Describe the components of a critical incident stress management (CISM) program.
Examining Opioids
  Describe the history of opioids in the United States.
  Describe the history of opioids in Virginia.
  Define the pharmacological components of opioids.
  Describe the therapeutic uses of opioids.
Understanding Pain Management Protocols
  Explain the science of physiological and emotional pain.
  Describe the diagnostic tools used in developing pain management plans.
  Describe pain treatment options available to various populations of patients.
  Describe the effects of opioid use on human body systems.
  Explain the mechanism and physical effects of opioids on the human body.
  Explain the use of opioids in practice settings.
  Describe the withdrawal and tapering side effects of opioid use.
  Describe storage and disposal options for opioids.
  Explain community resources for education about opioid use.
Examining Key Factors of Drug Addiction
  Examine the science of addiction.
  Explain prevention and early intervention strategies.
  Identify the Diagnostic and Statistical Manual of Mental Disorders (DSM-5 TR).
  Identify the American Society of Addiction Medicine (ASAM) Criteria.
  Describe the elements of addiction therapy.
  Describe the medication management antidote used to prevent fatal opioid overdoses.
Exploring Integrated Behavioral Health
  Describe key communication topics involving opioids for patients.
  Describe communication topics for caregivers and family members.
  Describe interprofessional communication and collaboration for continuity of care.
Opioid Abuse Education Resources
  Acknowledgments and Copyright Information Opioid Education 2025.pdf
  Teacher Resources for Opioid Education
Additional Information
  8337_Student Competency Record_2025.xlsx
  8337 Printable Version with Standards Correlations
  Acknowledgments and Copyright Information