Title: Describe the importance of quality assurance.
Course: Emergency Medical Telecommunications (14055-V) > Section: Exploring Requirements of Quality Assurance, Certification, and Recertification

Description should include

- the definition of quality assurance process
- the definition of quality improvement process
- how QA/QI is used to perform call reviews, to evaluate data, and to provide feedback to enhance the overall system.

Process/Skill Questions:

- What is the minimum number of calls that should be screened in an audit?
- How often should the quality assurance audits be performed?
- What data should the call center document regarding call quality assurance?