Title: Recognize the signs of behavioral health crisis in callers.
Course: Emergency Medical Telecommunications (14055-V) > Section: Dealing with Behavioral Health Callers

Recognition should include

- anxiety
- delusion
- hallucinations (i.e., auditory, visual)
- hopelessness
- mood swings
- paranoia
- word salad.

Process/Skill Questions:

- What is the difference between auditory and visual hallucinations?
- What are key verbal signs and behaviors that a caller may be experiencing a mental health crisis?