Title: Communicate with a patient to determine whether the patient needs/wants counseling with the pharmacist.
Course: Pharmacy Technician II (14152-II) > Section: Assisting the Pharmacist in Serving Patients

Communication should be accomplished in accordance with

- customer service standards
- patient confidentiality guidelines
- legal requirements
- professional standards
- Omnibus Budget Reconciliation Act of 1990 (OBRA 90).

See ASHP 3.3.

Process/Skill Questions:

- What are some effective communication techniques to determine whether a patient desires or requires counseling?
- What cues from the patient might indicate that counseling about medications and/or medical equipment by the pharmacist is needed?
- Why is patient counseling restricted to pharmacists?
- Why is patient counseling important?
- What regulation governs patient counseling?