Title: Receive prescription or medication orders.
Course: Pharmacy Technician II (14152-II) > Section: Assisting the Pharmacist in Serving Patients

Receiving orders could be from a patient/patient's representative, prescriber, or other healthcare professional and should include the following steps:

- Accept new prescription or medication order.
- Accept refill request.
- Contact prescriber/originator for clarification about prescription or medication order refill, as specified by regulation and/or policy.
- Perform third-party billing.
- Perform days' supply calculation and any metric conversions related to dosage.

See American Society of Health-System Pharmacists (ASHP) 3.1, 3.2.

Code of Virginia Statutes Related to Pharmacy Technicians

- Code §54.1-3408.03 — Dispensing of therapeutically equivalent drug products

Virginia Administrative Code Regulations Governing the Practice of Pharmacy

- 18VAC110-20-275 — Delivery of dispensed prescriptions
- 18VAC110-20-280 — Transmission of a prescription order by facsimile machine
- 18VAC110-20-285 — Electronic transmission of prescriptions from prescriber to pharmacy

Process/Skill Questions:

- Why is it important to match the patient to the drug indication?
- Why should the Drug Enforcement Administration (DEA) number be validated?
- Why is it important to know both generic and brand names?
- What skills are useful when receiving prescriptions/medical orders?
- What are the regulations/procedures for technicians when contacting prescribers/organizations to clarify prescriptions or medication order refills?