Title: Identify techniques that promote client confidentiality, dignity, autonomy, and right to privacy.
Course: Introduction to Family and Human Services (19001-36) > Section: Exploring the Strengths and Needs of a Diverse Population

Identification should include

- techniques for establishing rapport with clients
- the importance of involving the client in all decisions and choices for care
- legal requirements for data privacy (e.g., HIPAA, 42 CFR) and office procedures for securing private records
- the procedure for reporting a breach in confidentiality
- penalties for breaching confidentiality.

Process/Skill Questions:

Thinking

- What are examples of behaviors that show respect for a client’s dignity and autonomy?
- How can one establish rapport with clients while maintaining personal and professional boundaries?

Communication

- How do family and human services professionals empower clients to make their own choices?
- How can verbal and nonverbal communication convey dignity and respect?

Leadership

- How does management ensure that policies and procedures are followed by staff?
- How should patronizing or disrespectful attitude toward clients be addressed?

Management

- How does a professional maintain private and secure client documentation?
- What protocol is being used to ensure clients’ privacy and autonomy?