Title: Demonstrate the use of the three Cs (concern, cause, and correction).
Course: Diesel Equipment Technology II (20107-II) > Section: Practicing Lab and Personal Safety

Demonstration should include

- concern—paying attention and following the work order
- cause—listening to the customer’s concern
- correction—troubleshooting and repairing.

ASE 3: Foundational Tasks: Preparing Vehicle for Service

Process/Skill Questions:

- What is the purpose of knowing and following the three Cs?
- Why is it important to listen to the customer?
- What is the problem-solving process?