Title: Troubleshoot operating systems.
Course: Computer Systems Technology II (10002-II) > Section: Analyzing Operating Systems

Troubleshooting should include

- following the six-step troubleshooting process
- recovering operating systems (e.g., boot mode, ASR, recovery console)
- replacing a missing or damaged file in the registry
- recognizing and resolving common error messages
- resolving system lockups, device-driver failures, auto restart errors, and application failures.

Process/Skill Questions:

- What online sources are available to the technician when troubleshooting?
- What tools are available in Microsoft operating systems to recover a damaged installation?
- How does one boot into safe mode in a Microsoft operating system?
- How can user files be recovered if a computer will not boot?