Title: Identify active-listening techniques.
Course: Engineering Concepts and Processes III (21005-II-36) > Section: Functioning as a Team on an Engineering Project

Active listening is a way of listening that focuses on the message and ensures that the message is correctly received. Identification of active-listening techniques should include

- expressing interest
- paraphrasing key points back to the speaker
- asking questions
- maintaining eye contact
- refraining from interrupting the speaker
- responding with affirmative nods and appropriate facial expressions
- avoiding distracting actions or gestures that suggest boredom
- stopping all other activities (e.g., turning off music or radio, turning away from a computer, setting down papers)
- keeping comments brief and on topic.

Process/Skill Questions:

- How would one demonstrate effective listening skills (e.g., role-playing)?
- How would one demonstrate ineffective listening skills (e.g., role-playing)?