Title: Describe business and personal phone procedures.
Course: Public Safety I (15101-I) > Section: FIREFIGHTING: Using Communications Systems

Description should include

- how to operate a fire station telephone and intercom system
- what to say when answering a call (e.g., providing one’s name and station/department)
- professional etiquette.

Process/Skill Questions:

- What is the local department’s procedure for answering non-emergency phone calls?
- What are the non-emergency numbers for the local fire station?
- How are telephone messages received and documented?