Title: Make appointments.
Course: Nail Technician I (19105-I) > Section: Performing Daily Salon Operations

Making appointments should include

- identifying what service is requested
- determining how long the service will take
- determining dates and times that qualified staff members are available
- relaying information to the customer
- determining the best time and day for the customer's appointment
- recording the appointment
- confirming the client’s knowledge of salon's location
- confirming appointment information and client contact information while the customer is on the phone.

Process/Skill Questions:

- What types of negotiations may be necessary when making appointments for clients?
- Why is it important to record and confirm appointment information while the client is still on the phone?