Title: Answer the telephone.
Course: Nail Technician I (19105-I) > Section: Performing Daily Salon Operations

Answering should include

- speaking clearly and correctly
- listening closely
- being courteous at all times
- identifying the caller’s need
- meeting the caller’s need while trying to create a service/sales opportunity for the salon
- writing down messages and other client information
- confirming the information is correct by reading it back to the caller.

Process/Skill Questions:

- Why is it important to listen closely when having a conversation with a client?
- What customer service skills are important when answering the phone?
- Why is it important to record and confirm information taken over the phone?