Title: Explain company policies to a customer.
Course: Fashion Marketing (12153-I) > Section: Developing Customer Service and Personal Selling Skills

Explanation should include

- understanding the policies
- describing relevant policies simply and accurately to eliminate customer confusion
- providing consistent guidelines for customers
- keeping current with policy changes
- knowing when to refer a policy matter to a supervisor or specialist.

Process/Skill Questions:

- How can one learn about company policies?
- Why are customer service policies important for a business? For a customer?
- Why is it important for a business to continually train its employees?
- What are some consequences of an employee not following company policy? For the business? The employee? The customer?