Title: Explain the process of handling employee complaints.
Course: Strategic Marketing (12152) > Section: Developing Management Skills

Explanation should include established procedures, including those addressing legal issues, and separating the complaint from the employee.

Process/Skill Questions:

- How can a poorly handled employee complaint hurt a business?
- Why is an employee complaint just as important as a customer complaint?
- How does a failure to address complaints in the workplace damage morale and productivity?
- What types of documentation might be needed when handling an employee complaint?
- What processes and policies might be in place to help an employee manage an uncomfortable situation?