Title: Analyze facets of sales and services related to the florist industry.
Course: Floral Design II (18056-II) > Section: Marketing Floral Products

Analysis should include

- exemplary customer service
  - communication skills
  - collaboration
  - creativity
  - critical thinking
  - brand ambassadors
- effective sales (e.g., in-store, phone, online)
- an accurate floral order form
- operation of a cash register or point-of-sale system
- ability to make change using the count-up method
- ability to process payment methods (e.g., check, debit, credit, apps, digital payments).

Process/Skill Questions:

- What are qualities of a good salesperson?
- How do face-to-face sales differ from telephone sales?
- What information should be included on a florist order form?
- Why should one always count back change?