Title: Research the effect of social media and Web 2.0 on organizations and their processes.
Course: Global Logistics and Enterprise Systems I (20151-I) > Section: Navigating Enterprise Resource Planning (ERP) Systems

Research should identify applications that illustrate how social media and Web 2.0 tools are used to

- reach and engage customers
- empower and connect employees
- coordinate with suppliers and partners
- gather data and research
- collaborate and innovate
- provide internal agility in processes, systems, and decision making.