Title: (Optional) Describe room-service procedures.
Course: Lodging Management (12159) > Section: Performing Food and Beverage Functions

Description should include procedures for

- taking orders
- arranging the tray
- delivering the order
- handling the method of payment
- collecting room-service trays.

Process/Skill Questions:

- What is the difference between room service and dining-room service?
- How is room service initiated?
- What specialized skills are required for providing room service?
- How can a manager obtain guest feedback regarding their room service experience?
- Why should the server explain to guests that a gratuity is included in the bill?
- When should room service dishes be collected, and by whom?
- How long should it take for a room-service order to be delivered to the room?