Title: Describe the key-control policy.
Course: Lodging Management (12159) > Section: Evaluating Security, Safety, and Confidentiality

Description should state the reasons for a standard policy that protects guests' security and limits staff access to guest rooms.

Process/Skill Questions:

- What is key control?
- What key-control procedures are used by the housekeeping staff?
- What security procedures should be in place to maintain guest privacy?
- What are the procedures for dealing with lost keys?
- What key controls are in place at the front desk?
- Why are keys monitored so closely?
- What forms of identification should be accepted when providing guests with replacement of lost keys?