Title: nterpret guest and employee rights to confidentiality.
Course: Lodging Management (12159) > Section: Evaluating Security, Safety, and Confidentiality

Interpretation should include an analysis of

- the Privacy Act
- the potential for identity theft in the lodging enterprise
- legal implications related to
  - guest and employee rights to confidentiality
  - guest expectations of privacy related to their lodging activities
  - lodging policies related to the release of employee information.

Process/Skill Questions:

- What are the key components of the Privacy Act of 1988?
- What information about employees and guests can be made available?
- What are possible results of a breach of the Privacy Act at a lodging property?
- How has the rise of identity theft affected lodging practices and procedures?
- What action should a front-desk agent take if asked for a sales manager’s personal contact information?
- What are the four exceptions to the guest’s right of privacy?
- How do staff communicate the lodging’s assurance of privacy to guests?
- Where can an employee obtain updated information regarding privacy rules and regulations?