Title: Explain the need for accommodations for guests with disabilities.
Course: Lodging Management (12159) > Section: Examining Lodging Front-office Functions

Explanation should include

- the purpose of the ADA
- the steps a lodging should take to ensure it is accessible
- procedures for evacuating disabled guests in case of emergency.

Process/Skill Questions:

- What constitutes a disability?
- How are rooms equipped for guests with special needs?
- How does the front-desk staff identify guests with special needs?
- What ways can a hotel assist guests with special needs if an evacuation occurs?