Title: Demonstrate written business communication skills needed in the lodging industry.
Course: Lodging Management (12159) > Section: Communicating Professionally on the Job

Demonstration should include composing

- emails
- business letters
- proposals
- thank-you letters
- banquet event orders (BEO)
- work orders
- operations documents
- incident reports
- responses to complaints.

Process/Skill Questions:

- What is the importance of the BEO in the communication process throughout the lodging?
- When is a handwritten thank-you note preferable to an email?
- Why is it necessary to include the date and time on written communications?
- What are the characteristics of a professionally written email?
- What departments rely on memos instead of email?
- Why is it important to know that email messages are generally public information?
- What are some drawbacks to electronic communications?
- Why is it important to put selected communications in writing?
- Why is proofreading important?
- What etiquette should be followed when sending a business document via email?
- What are ways that communication is different between employee and employee vs. employee and customer?