Title: Conduct telecommunications.
Course: Legal Administration (12008-18) > Section: Developing Business Communication Skills

Conducting should include placing and receiving individual calls, conference calls, and using virtual platforms for telecommunication. Conducting should demonstrate

- the qualities of a professional telephone voice (e.g., tone, diction)
- use of proper telephone etiquette (e.g., identifying the company, greeting callers professionally, asking the caller’s need, recognizing regular clients)
- knowledge of procedures for operating the phone system and setting up conference calls or video calls
- attention to taking accurate and complete messages from callers and obtaining phone numbers
- knowledge of the differing types of incoming and outgoing calls and the procedure for call prioritization
- development of a telephone directory (e.g., electronic, personal, company).