Title: Identify methods of conflict resolution.
Course: Mental Health Assisting Careers (14002-II) > Section: Developing Communication and Human Relation Skills

Identification should include

- recognizing signs of escalating behaviors
- knowing the steps for de-escalation
- describing problem-solving techniques
- maintaining a positive attitude.

Process/Skill Questions:

- What are the steps in conflict resolution?
- What is involved in the problem-solving process?
- How can a positive attitude help prevent conflict?
- What methods can be used to prevent conflict before issues arise?