Title: Demonstrate effective communication with patients, staff, and non-facility personnel.
Course: Mental Health Assisting Careers (14002-II) > Section: Developing Communication and Human Relation Skills

Demonstration should include

- using various types of communication
  - written
  - verbal
  - nonverbal
  - electronic
  - social media
- overcoming barriers to effective communication
  - role expectations
  - language access.

Process/Skill Questions:

- How do touch practices vary among cultural groups?
- Why can touch be important to communication in a healthcare setting?
- How can the MHT overcome barriers to communication?
- How can the MHT serve patients with limited English proficiency?