Title: Describe ways the technician can perform sales and marketing tasks.
Course: Telecommunications I (10006-I) > Section: Practicing Good Customer Relations

Description should include

- understanding the function of the sales and marketing departments of a business
- describing the importance of understanding your company’s business model, goals, and structure
- identifying how the technician’s job may affect company sales.

Process/Skill Questions:

- How can a technician help with sales and marketing?
- Why is it important for a technician to understand the overall business model of the company?
- How might poor technical service affect overall company sales?