Title: Explore digital solutions to telephony, including Voice over Internet Protocol (VoIP) and cellular services.
Course: Telecommunications I (10006-I) > Section: Examining Digital Telephones

Exploration should include

- the quality of telephone systems for computer networks
- cellular uplink and downlink
- integration of telephone functions into computer applications, with emphasis on call center application
- common terms related to VoIP.

Process/Skill Questions:

- How are uplinks and downlinks distinguished in a cellular system?
- How does VoIP differ from analog telephone systems?
- How is the computer used to facilitate call center management?
- What is the hierarchy for calls placed to a call center?