Title: Explain how a technician may encounter problems with customers, fellow workers, or allied personnel.
Course: Telecommunications I (10006-I) > Section: Practicing Good Customer Relations

Explanation should include

- researching best practices for customer service
- identifying ways to anticipate customer needs
- identifying and listing good communication practices
- demonstrating how to be friendly and courteous to customers and fellow workers.

Process/Skill Questions:

- What would happen if a service technician failed to maintain a professional attitude while assisting a customer?
- What resources are available for learning good customer and workplace relations practices?