Title: Demonstrate customer orientation procedures for newly installed equipment.
Course: Telecommunications I (10006-I) > Section: Practicing Good Customer Relations

Demonstration should include

- describing best practices for demonstrating the use of newly installed equipment to customers
- describing why it is important that the customer be familiar with the installed equipment before you leave
- explaining how customer misunderstanding about equipment may lead to future service calls
- explaining potential safety concerns that may arise if the customer is unfamiliar with the newly installed equipment.

Process/Skill Questions:

- Why is it important for technicians to explain the operation of new equipment to the customer?
- How might a service call result from a customer being unfamiliar with the equipment?
- How could being unfamiliar with equipment be a safety hazard to the customer?