Title: Compare in-house and outside service and repair work.
Course: Telecommunications I (10006-I) > Section: Practicing Good Customer Relations

Comparison should include

- identifying procedures required for in-house and outside service and repair calls
- explaining the significance of creating an itemized bill of materials needed for a particular service call
- describing the importance of the service charge covering the cost of materials and labor
- describing procedures for closing out a service or repair call.

Process/Skill Questions:

- What might result if a technician does not keep a good account of all materials needed for a service or repair job?
- Why is it a good idea to consider materials charges and labor charges separately?
- What strategies may be effective in keeping track of parts and materials needed for a service or repair call?
- Why is it important for a technician to be able to provide an estimate for service or repair?