Title: Identify the operational components of customer service.
Course: Fashion Careers II (19201-22) > Section: Describing Business Operations

Identification may include

- policies
- procedures
- technologies (e.g., customer relationship management [CRM] software).

Process/Skill Questions:

Thinking

- What skills are required to deliver quality customer service?
- What is a consumer-centric business?

Communication

- How do listening skills affect the quality of customer service?
- How can good communication skills help solve customer problems?

Leadership

- What characteristics are important to quality customer service (e.g., empathy, sensitivity, friendliness)?
- What actions should be taken to resolve customer problems quickly?

Management

- What steps should be followed to provide quality customer service?
- Why should a company develop a customer service policy?