Title: Assess the necessity and benefits of customer service in a specific occupation.
Course: Education for Employment II (Preparation) (22902-36) > Section: Applying Customer-Service Skills

Assessment should be based on the effects of customer service, including the following:

- Customers were helped and were able to locate goods, services, or information.
- Customer complaints about service were reduced or eliminated.
- Customers complimented service received.

Process/Skill Questions:

- How can positive customer service skills affect a business’s bottom line?
- How should an employee respond to a difficult customer?
- How can providing exceptional customer service increase the number of new and returning customers?
- How does each employee in a business have a role in providing exceptional customer service?
- What strategies can be used to improve customer service in a business?