Title: Improve oral communication.
Course: Office Specialist II - Preparation (12004 - II) > Section: Enhancing Communication Skills

Improvement should include

- reviewing word usage and grammar rules
- reviewing body language and other nonverbal cues
- respecting personal space
- avoiding the use of slang and fillers (e.g., "um," "like")
- using business terminology
- using positive reinforcement techniques
- defining peer-to-peer communication
- defining student-to-adult communication
- reviewing business attire for oral presentations
- making oral presentations, using tools such as outlines and note cards
- making eye contact with the audience when presenting.