Title: Write a service order.
Course: Small Engine Technology II (20110-II) > Section: Performing Lab Operations

Writing should include

- listening carefully to the customer
- listing all required unit identification information prior to inspection
- performing an initial examination to identify the problem
- writing in a clear, accurate, and professional manner, according to industry practice and instructor’s guidelines
- communicating with the customer regarding the cause of the problem and the prevention of future problems.

Process/Skill Questions:

- Who writes a service order?
- What is the purpose of a service order?
- When would a service order include an estimate of the cost for the repair?