Title: Check client in and out.
Course: Veterinary Science II (18105-II) > Section: Performing Office Functions

Check-in and check-out procedures should include

- demonstrating professionalism and good customer-service practices
- prioritizing important tasks and the client
- demonstrating writing and speaking skills
- collecting and accurately recording all necessary information from client upon check-in
- providing client with all necessary information upon check-out
- explaining the need for maintaining client confidentiality.

Process/Skill Questions:

- What are some potential problems resulting from employee inaccuracy when checking in a client? When checking out a client?
- What is the importance of a client’s first and last impression? How can a veterinary assistant ensure the best possible first and last impressions?
- How can a veterinary assistant personalize a client’s visit? What is the importance of this?
- How can the need to multitask sometimes create challenges for providing excellent customer service?
- What is the importance of having client sign a release form (service agreement), providing permission to give care to the animal?
- What are some possible consequences of not ensuring proper animal-owner identification upon check-in or check-out?