Title: Explain the importance of visitor management.
Course: Outdoor Recreation, Parks, and Tourism Systems Management (18549) > Section: Managing Recreational Areas

Explanation should include

- techniques and tools of visitor management
- the importance of user-friendly communication to assist visitors in parks, historic sites, and recreational areas
  - disseminating information (e.g., allowable activities, hours of operation, regulatory information, safety precautions) through multiple deliveries (e.g., brochures, kiosks, maps, signage, touch screens, websites, apps)
  - ensuring accessible messaging (e.g., using images or icons, using multilingual signage, incorporating components of universal design)
  - identifying attractions, trails, access points, bathrooms, parking, and food facilities
  - determining the navigational needs of visitors
    - identification of visitors’ current location
    - designation of the appropriate route
    - reassurance along the appropriate route
      - pathway fencing
      - bollards
      - visual cues
    - confirmation of arrival at the desired destination.

Process/Skill Questions:

- What is the goal of visitor management?
- How can a manager encourage low-impact or sustainable visitor behaviors?
- What are visitors’ needs for various outdoor recreation venues?
- What methods may be used to disseminate information to visitors?
- What problems can result from inadequate information?