Title: Describe the customer service and public relations skills required for careers in the parks and recreation industry.
Course: Outdoor Recreation, Parks, and Tourism Systems Management (18549) > Section: Exploring Careers in Outdoor Recreation, Parks, and Tourism Systems

Description should include

- differentiating between customer service and public relations

- the value of outstanding customer experiences and satisfaction

- situations in which customer service is practiced
- special strategies for conflict resolution and de-escalation
- examples and effects of good and poor customer service
- methods for improving customer service.

Process/Skill Questions:

- What are examples of good customer service?
- What customer service training might benefit employees in outdoor recreation?
- How can an organization promote good customer service?
- How can an individual employee improve their customer service skills?
- Why is customer service such a crucial factor in the success of a business?