Title: Analyze the influence of technological advancements.
Course: Introduction to Hospitality, Tourism, and Recreation (16001-18) > Section: Exploring the Past, Present, and Future of the Hospitality, Tourism, and Recreation Industries

Analysis should include the effects of

- digital ticketing
- robotics (e.g., amusement park rides, food delivery, cleaning devices)
- telecommunications
- property management systems
- emerging equipment and materials concerns
- job elimination
- artificial intelligence (e.g., ChatGPT)
- user’s website experience (e.g., UX design).

Process/Skill Questions:

Thinking

- How can the industry keep up with customers' changing needs and demands for the latest technology?
- What role does robotics play in the efficiency of the property’s kitchen? Why is this role significant?
- How do continual technological advancements influence facility changes?

Communication

- How can emerging technology facilitate communication between customers, employees, and management?
- How is rapid and efficient communication essential to growth in technology?

Leadership

- How can leaders ensure that employees are staying at the forefront of technological advances?
- What leadership skills enable leaders to predict the impact of technological advances?

Management

- What training is required of managers to stay abreast of technological advancements?
- What barriers do managers face when trying to control technology?