Title: Demonstrate the functions of dining service.
Course: Restaurant Operation Specialization (16052-VI) > Section: Applying Restaurant Operation Techniques

Demonstration should include

- greeting guests
- refilling drinks
- communicating specials
- pre-busing tables
- accommodating customer requests
- practicing service etiquette.

Process/Skill Questions:

Thinking

- Why is it critical to match the restaurant service to the type of restaurant?
- How does staff professionalism contribute to the customer’s dining experience?

Communication

- Why is it important to provide a positive dining experience for customers?
- Why is team communication necessary for the overall success of the restaurant?
- How do tableside etiquette and a pleasant manner contribute to the diner’s experience?

Leadership

- Why is initiative critical for restaurant staff?
- How can front-of-the-house staff cooperate to provide excellent service?

Management

- How can managers ensure a smooth dining experience?
- How does cross-training of service staff play a vital role in dining service?
- What is the role of pre-shift meetings for staff?