Title: Demonstrate guest services.
Course: Restaurant Operation Specialization (16052-VI) > Section: Applying Restaurant Operation Techniques

Demonstration should include

- greeting customers
- seating customers
- presenting the menu, to include knowledge of the menu, allergens, and specials
- adjusting table setting
- taking orders
- beverage and food service
- side work
- accommodations for special customer needs
- check presentation
- payment processing.

Process/Skill Questions:

Thinking

- What interpersonal skills ensure positive guest service experience?
- What technical skills ensure positive guest service experience?

Communication

- What roles does verbal and non-verbal communication play in the guest service experience?
- How does front-of-the house and back-of-the-house staff collaborate to ensure positive guest service experience?

Leadership

- When can staff be empowered to resolve guest service matters without management intervention?

Management

- How can management evaluate guest service experiences?
- What is the relationship between guest services management and establishment profitability?