Title: Model conflict-resolution alternatives.
Course: GRADS – Work Focus (19906) > Section: Creating and Maintaining Healthy Relationships

Modeling should include

- examining the conflict in terms of causes, values, and viewpoints of all parties involved
- distinguishing the real conflict from the symptoms
- brainstorming all alternatives (e.g., mediation)
- selecting the most desirable alternative
- revising resolution strategies, as necessary.

Process/Skill Questions

Thinking

- What cues indicate a need for conflict-resolution alternatives?
- When resolving a conflict, why is it important to set a goal for the resolution process?
- What distinguishes real conflict from the symptoms?

Communication

- How can resolution alternatives be presented in a non-confrontational manner?
- How can alternatives be expressed objectively? Persuasively?
- What role does communication play in conflict resolution?

Leadership

- How can leaders encourage conflict-resolution alternatives?
- What skills can be used to lead the conflict-resolution process?
- What conflict-resolution strategies can leaders use when dealing with friends? With family members? At work?
- How can leaders prevent the escalation of conflict?

Management

- What strategies may be applied to prevent conflict?
- What is the value of using various methods of conflict resolution?