Title: Explain the importance of constructive feedback in personal and professional growth.
Course: Sports, Entertainment, and Event Management > Section: Developing Customer Service Skills

Explanation should

- note that feedback given in a positive and courteous way should help the recipient grow, either professionally or personally
- emphasize the importance of validity, tact, tone, and setting
- include content that
  - focuses on improvement
  - is specific, actionable, balanced, positive, respectful and supportive
  - offers solutions
  - focuses on behavior, not personality
  - avoids “I” statements.

Process/Skill Questions:

- What makes criticism constructive rather that destructive?
- How can embracing constructive criticism enhance performance and development?
- How can a manager give feedback thoughtfully and effectively?
- What settings are most effective for giving employee feedback?
- Who should be included in the regular feedback process within an organization?
- What is the ideal frequency for providing feedback to employees or team members?
- What are the best practices for accepting constructive criticism?
- What indicators show whether feedback is driving improvement?