Title: Respond to inquiries and suggestions from customers, coworkers, and supervisors in a sports, entertainment, and event context.
Course: Sports, Entertainment, and Event Management > Section: Developing Customer Service Skills

Response should include

- clarifying inquiries
- locating sources of relevant and accurate information
- responding in a culturally appropriate, professional, and timely manner
- using direct, descriptive, and specific language
- following company policy regarding referral of inquiries to coworkers or supervisors
- treating every customer contact as a potential sale and retention opportunity.

Process/Skill Questions:

- Why is it important that one fully understand an inquiry?
- How can businesses leverage customer inquiries to drive sales?
- Why is managing customer expectations essential for a positive experience?
- What is an appropriate timeframe for responding to customer questions?
- What is the best way to respond to a high-pressure or difficult situation?