Title: Demonstrate customer-service techniques.
Course: Sports, Entertainment, and Event Management > Section: Developing Customer Service Skills

Demonstration should include

- using greetings appropriate for various professional situations
- exhibiting politeness and patience

- practicing active listening (e.g., paying close attention, asking clarifying questions, showing empathy)

- practicing clear and effective communication (e.g., using simple language, being concise and direct, maintaining professional tone)
- demonstrating problem-solving skills (e.g., proactively identifying issues, offering multiple solutions)
- practicing time management and efficiency (e.g., prioritizing tasks, meeting deadlines)
- being knowledgeable about the product and/or service, answering questions accurately, staying up-to-date
- being flexible and open to new ideas
- keeping in mind the value of a customer's positive experiences
- implementing retention activities (e.g., fan appreciation events, newsletters, surveys).

Process/Skill Questions:

- Why are professional communication skills important in customer service?
- What’s the best way for businesses to navigate cross-cultural communication?
- What are examples of sports, entertainment, and event companies who are known to exceed customer expectations? How does this help their bottom line?
- What strategies should be used to resolve difficult customer service issues?
- How can individuals develop stronger customer service abilities?
- Why is being well-informed about a product crucial for customer service success?