Title: Describe the communication skills that should be used to interact with a patient, family, and bystanders while providing patient care.
Course: Emergency Medical Responder (14055-IV) > Section: Exploring Medical Responder Fundamentals

Description should include

- the difference between communication skills used to interact with a patient and those used to interact with others
- ways to adjust communication strategies for a patient’s age, stage of development, special needs, and cultural differences
- interviewing techniques
- verbal defusing and de-escalation strategies
- therapeutic communication
- family presence issues.

Process/Skill Questions:

- How do various stages of development affect communication with patients?
- What can the EMS provider discuss with the family concerning a patient and his/her care?
- How can an EMR communicate with a patient with special needs or with the patient’s caregiver?
- How should an EMR communicate with patients, patient family members, and bystanders during an incident?