Title: Ensure the vehicle is prepared to return to the customer per school or company policy.
Course: Diesel Equipment Technology I (20107-I) > Section: Preparing the Vehicle for a Customer

Ensuring should include

- using gloves
- placing floor mats, steering wheel covers, fender covers, and other protective materials ( before any service begins)
- adjusting the seat position for the customer
- ensuring the audio and other electronics are off or settings have not been changed.

ASE 1: Foundational Tasks: Preparing Vehicle for Customer

Process/Skill Questions:

- Why is self-representation and professional dress important when dealing with customers?
- How should customers be properly addressed?
- How should one deal with customer concerns?