Title: Complete a work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
Course: Diesel Equipment Technology I (20107-I) > Section: Preparing the Vehicle for Service

Completion should include

- following the task, based on employer requirements
- using appropriate customer-service etiquette
- using the three Cs
  - concern-paying attention and following the work order
  - cause-listening to the customer's concern
  - correction-troubleshooting and repairing.

ASE 5: Foundational Tasks: Preparing Vehicle for Service

Process/Skill Questions:

- Why is it crucial to be polite when interacting with the customer?
- Why is a vehicle pre-inspection (walk-around) necessary when completing or agreeing to a new work order?
- What are the most important elements of the customer’s contact information?
- What is the purpose of knowing and following the three Cs?
- Why is it important to listen to the customer?
- What is the problem-solving process?