Title: Develop communication and interpersonal skills for the family and the workplace.
Course: Career, Community, and Family Connections (19299-36) > Section: Managing Career and Family Responsibilities

Development of skills should include the following steps:

- Interpret verbal and nonverbal messages.
- Demonstrate effective listening skills.
- Use questioning and paraphrasing techniques to elicit or clarify information.
- Explain behaviors associated with assertiveness.
- Resolve conflict by using negotiation techniques (e.g., de-escalation techniques, mediation techniques).
- Identify individual assets that contribute to family, team, or work.
- Develop guidelines for a small group or family meeting.
- Identify behaviors indicative of sexual harassment.
- Describe the role of social media in the workplace.

Process/Skill Questions:

Thinking

- Why is it important for family members to help develop communication and interpersonal skills?
- How do communication and interpersonal skills change when used with family and coworkers?

Communication

- How can verbal and nonverbal messages be interpreted to ensure the message sent was successful?
- What are examples of assertive behaviors and how can they be used in a positive way?

Leadership

- What role do good communication skills play when resolving conflicts in the family or the workplace?
- How can individual assets be of benefit in the family, on a team, or at work?

Management

- Who is responsible for developing guidelines for family meetings or meetings at the workplace?
- What training should exist to prevent inappropriate behavior, sexual harassment, and appropriate use of social media?