Title: Demonstrate knowledge of employee-management skills.
Course: Nail Technician II (19105-II) > Section: Managing a Nail Salon

Demonstration should include

- practicing employability skills
- resolving client and employee complaints
- describing performance evaluations and their importance.

Process/Skill Questions:

- Why is dependability important in the workforce?
- What role does morality play in the workforce?
- What role does integrity play in the workforce?
- What role does courtesy play in the workforce?
- What is teamwork? What does it mean to be a team player?
- What are the advantages of a positive attitude in the workplace?
- What are the attributes of a good employee?
- What kinds of communication should be used to resolve complaints?