Title: Identify the organizational structure of a hotel and the roles of each structure.
Course: Hospitality, Recreation, and Tourism II (16999-II) > Section: Fulfilling the Responsibilities of the Rooms Division and Lodging Facilities Operations

Identification should include the following structures and their roles:

- Property maintenance and repair
- Guest services
- Room attendant
- Property security
- Purchasing
- Sales and marketing
- Front office
- Accounting
- Personnel or human resources
- Food and beverage

Process/Skill Questions:

Thinking

- Why is upkeep of facilities and equipment important to the success of the hotel?
- How could the housekeeping division become a financial asset to the facility?
- What role does the marketing department play in a hotel's financial success?

Communication

- How can employers communicate the importance of daily maintenance inspections?
- How often should the financial division or head bookkeeper evaluate each division’s spending?
- What are the most common customer complaints?

Leadership

- How can leaders ensure that budget discussions and appropriations are equitable to all divisions?
- How do employee benefits affect the total financial picture of a property?

Management

- Why is the head of the food and beverage division a crucial member of the management team?
- Why should employees be aware of the total costs of food production?