Title: Demonstrate procedures for handling diverse patient needs.
Course: Medical Administration (14153-18) > Section: Conducting Patient Services

Demonstration should include

- showing concern for patients
- reacting calmly and professionally
- asking for assistance as needed
- applying conflict resolution strategies when needed

- following safety procedures in the office for everyday and crisis situations (e.g., using de-escalation techniques as needed)
- adhering to office procedures for handling complaints, including those posted to websites or social media pages.