Title: Demonstrate effective communication skills when handling client questions and needs.
Course: Beauty Salon Assistant (19107) > Section: Exhibiting Professionalism and Workplace Ethics

Demonstration should include

- answering the phone
- scheduling appointments
- asking open-ended questions to address client needs
- resolving conflicts with clients
- addressing client concerns
- maintaining professional communication on the job.

Process/Skill Questions:

- Why are proper communication skills so important?
- What consequences may arise from poor communication skills?
- What should be considered when interacting with peers, instructors, and/or clients?