Title: Troubleshoot mobile OS and application security issues.
Course: Cybersecurity Systems Technology, Advanced (10109-IV) > Section: Understanding Security

Troubleshooting should include the following common symptoms and appropriate tools:

- Common symptoms
  - Signal drop/weak signal
  - Power drain
  - Slow data speeds
  - Unintended WiFi connection
  - Unintended Bluetooth pairing
  - Leaked personal files/data
  - Data transmission over limit
  - Unauthorized account access
  - Unauthorized root access
  - Unauthorized location tracking
  - Unauthorized camera/microphone activation
  - High resource utilization

- Tools
  - Anti-malware
  - App scanner
  - Factory reset/clean install
  - Uninstall/reinstall apps
  - WiFi analyzer
  - Force stop
  - Cell tower analyzer
  - Backup/restore
  - iTunes/iCloud/Apple Configurator
  - Google Sync
  - One Drive

Process/Skill Questions:

- Why would a monitor go black after Windows begins to load?
- What is VGA mode, and why is it important?
- What happens to hardware when drivers are not up-to-date?
- What are reasons why personal files or data are leaked?
- Why is a factory reset or clean install beneficial?
- What is the benefit of Apple’s mobile device management (MDM) program?
- What is the equivalent of Apple’s MDM for a Windows device? Android?