Title: Identify the basic elements of unified communication (UC) technologies.
Course: Cybersecurity Systems Technology, Advanced (10109-IV) > Section: Exploring Network Architecture

Identification should include the following:

- Voice over IP (VoIP)
- Video
- Real-time services
  - Presence
  - Multicast vs. unicast

- QoS
  - Differentiated Services Code Point (DSCP)
  - Class of Service (COS)

- Devices
  - UC servers
  - UC devices
  - UC gateways

Process/Skill Questions:

- What is VoIP?
- What are some examples of unified technologies?
- What is the difference between multicast and unicast?