Title: Demonstrate personal interaction skills with patients, staff, and visitors.
Course: Medical Administration (14153-36) > Section: Enhancing Communication Skills

Demonstration should include use of excellent oral and written communication skills related to

- welcoming patients to the office
- speaking with patients on the telephone
- speaking professionally to coworkers and visitors
- using appropriate verbal and nonverbal communication
- exhibiting cultural awareness
- providing clear and easy-to-follow directions for expectations for the visit
- verifying and updating patient information
- interacting in the virtual setting (e.g., telehealth).