Title: (Optional) Explain warranties/guarantees.
Course: Entrepreneurship, Advanced (12053-II) > Section: Applying Sales and Customer Service Skills

Explanation should include communicating to the customer

- types of warranties offered (e.g., product, service)
- product safety legislation
- consumer responsibility and rights related to product performance.

Process/Skill Questions:

- What state and federal laws govern warranties?
- How are warranties evaluated in product planning?
- What is the difference between a warranty and a guarantee?
- Why do businesses offer extended warranties?
- What alternatives can businesses offer instead of warranties?
- What are the consumer's responsibilities when it comes to product performance?