Title: Demonstrate communication with diverse populations.
Course: Family and Human Services II (19999-II) > Section: Demonstrating Communication Skills

Demonstration should include

- tools and techniques used by people with special needs (e.g., adaptive technology, sign language, braille, communication board, touch, signaling, augmentative communication devices)
- culturally sensitive communication practices
- communication interpretation skills and services.

Process/Skill Questions:

Thinking

- What contextual factors affect communication?
- How does culture affect communication?

Communication

- What are some questions that can help clarify meaning?
- When might silence be the best response?

Leadership

- What conflict-resolution strategies can leaders use when dealing with individuals? With families?
- What are the benefits of employing a diverse staff?

Management

- What are examples of culturally sensitive communication practices?
- How might human services providers access interpretation services?