Title: Employ active listening techniques in a team.
Course: Technology Assessment (21054-18) > Section: Demonstrating Teamwork in the Innovation of a Product or System

Employment of active listening techniques should include

- expressing interest through actions and facial expressions
- paraphrasing key points back to the speaker
- asking questions at appropriate times
- maintaining eye contact
- refraining from interrupting the speaker
- stopping all other activities (e.g., turning off music, turning away from a computer, setting papers down)
- keeping comments brief and on topic.

Process/Skill Questions:

- What is meant by active listening?
- How would you demonstrate effective listening skills)?
- How would you demonstrate ineffective listening skills?