Title: Examine aspects of management within an industry/organization.
Course: Engineering Practicum IV (21047-36) > Section: Examining All Aspects of an Industry

Examination should include

- effect of the organization’s structure and culture on operations
- process for accomplishing goals, using available human, natural, technology, and capital resources
- ways of ensuring open communication channels
- ways of enabling workers to fulfill their responsibilities
- evaluation of workers’ performance
- provision of training and job-growth opportunities to workers
- assurance of worker equity, access, and safety
- resolution of conflicts
- performance of employment functions (e.g., recruiting, hiring, retaining, discharging).

Process/Skill Questions:

- What opportunities and/or activities can provide experience in management?
- What are your personal characteristics, habits, and activities that would be helpful in a professional management position?

Suggested Learning Activities:

Management: The Importance of Achieving Customer Satisfaction

Objective: Explain the importance of achieving and maintaining customer satisfaction.

Materials: Worksheets for each student:

- Customer Satisfaction
- Customer Expectations
- Teacher Notes

Management: The Importance of Internal and External Customer Service

Objective: Explain the importance of internal and external customer service.

Materials: Worksheet for each student, Internal Customer Service, and Teacher Notes