Title: Maintain professional relationship with patient, caregivers, and colleagues.
Course: Sterile Processing Technician II (14201-II) > Section: Communicating in the Healthcare Workplace

Maintaining a professional relationship with patient, caregivers, and colleagues should include

- providing exemplary customer service
- exhibiting positive and professional verbal and nonverbal communication
- exhibiting collegiality
- acting as a responsible team member
- adhering to legal and ethical principles.

Process/Skill Questions:

- What is the role of nonverbal communication in maintaining professionalism?
- How does the professionalism of the healthcare professional influence patient care?