Title: Office Specialist I - Preparation (12004-I)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Developing Keyboarding and Computer Skills
  Identify computer system components and interfaces.
  Perform basic computer operations.
  Key information, using a touch system and correct techniques.
  Manipulate software/operating system, using icons, touch screens, ribbons, and drop-down menus.
  Use file and data management functions.
  Improve keyboarding techniques.
  Edit copy.
  Maintain workstation, equipment, materials, and supplies.
  Address envelopes.
  (Optional) Format columns and tables for accessibility.
  Format various documents from prepared, rough-draft, or student-composed materials.
  Use resources, references, templates, and tools to prepare documents.
  Describe ergonomic guidelines for computer use.
  Troubleshoot computer problems.
Developing Communication and Interpersonal Skills
  Introduce oneself and others.
  Demonstrate conversation skills.
  (Optional) Develop healthy workplace relationships.
  Solve workplace problems.
  Incorporate business terms in written and oral communication.
Using Telecommunications
  (Optional) Demonstrate professional etiquette in digital communications.
  Access information on the Internet.
  (Optional) Identify new and emerging trends in telecommunications.
Preparing for Industry Certification
  (Optional) Describe the process and requirements for obtaining industry certifications related to the Office Specialist I–Preparation course.
  (Optional) Identify testing skills and strategies for a certification examination.
  (Optional) Complete selected practice examinations.
  (Optional) Complete an industry certification examination representative of skills learned in this course.
Preparing for Employment
  Explore business careers.
  Prepare a résumé.
  Demonstrate job interview skills.
  Update a portfolio containing samples of student work.
  Interpret typical company policies.
ADDITIONAL COURSE INFORMATION
  6740_Student Competency Record_Copyright 2023.xlsx
  6740 Standards Correlations.pdf
  Instructional Scenarios
  6740 Acknowledgments and Copyright Information