Title: Prepare an order ticket as a member of a waitstaff.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Fulfilling Back-of -the-House Responsibilities in the Food and Beverage Industry

Preparation of ticket should include

- an itemization with prices
- subtotal
- tax
- grand total (divided for separate checks, if necessary)
- an estimate of gratuity, based on standard expectations.

Process/Skill Questions:

Thinking

- What are the responsibilities of a server?
- What is the process of transmitting an order ticket?
- What potential issues could arise from inaccuracies in order entry?

Communication

- How might a server's appearance and presentation influence customer satisfaction?
- What influences the amount of gratuity offered?

Leadership

- How does suggestive selling affect restaurant sales?
- What personal characteristics are necessary to become a successful server?

Management

- What role does the waitstaff play in customer satisfaction?
- How is technology used in processing an order?