Title: Identify the segments of the hospitality industry
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Examining the Hospitality Industry

Identification should include hospitality operations such as

- food and beverage
- travel
- lodging
- tourism
- recreation
- events.

Process/Skill Questions:

Thinking

- What are the six segments of hospitality?
- How do customer expectations influence management philosophy in a lodging operation?
- How are the different segments interconnected?
- How do customer expectations influence management philosophy in a lodging operation?

Communication

- What could a hospitality professional do to understand customer expectations?
- How should management create a mission statement for its lodging operation?

Leadership

- Why should all segments of the hospitality industry aim to satisfy the customer?
- What leadership skills are necessary for success in the areas of lodging, food and beverage, and recreation/fitness services?
- What special training is necessary for employees in each of the service areas?

Management

- What tools and resources are available for determining the interests and concerns of customers?
- How can managers use demographic data?
- What is an example of a business in each segment of hospitality?